SUPPORT

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Why does some of the communication come from Spreadshirt instead of Much About The Mutt?
Much About The Mutt has partnered with Spreadshirt, a production and fulfillment center to handle payment processing, production, shipping, and after-sales service. This partnership allows us to keep our priority on creating unique designs and providing economic, high quality shirts.

Satisfaction Guarantee:

Cancelling your order:
A new order can be cancelled or changed without any problem only if the production process has not yet begun. The link to your order status page can be found in your order confirmation email. If your order is labeled “wait” or as “new”, you will be able to cancel your order. If you would like to change your order, please contact our customer service by phone before your order begins production. Once it begins production, you can no longer make any changes. You can reach us at 1-800-381-0815 Monday - Friday 8:00am-7:00pm (ET).

Much About The Mutt's Fair Return Policy
Every ordered product is created just for you. Because they are custom made, returned goods cannot be resold and are donated or thrown away. Promise: * If we make a mistake, we will send you a replacement or refund your money. * If you make a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want. Should a mistake arise, we kindly ask that you contact us within 30 days to coordinate an acceptable solution. Please include your order number and a detailed explanation of the problem. You can contact our service team by writing an e-mail to service@spreadshirt.com.

Still haven't received your merchandise yet?
After your order has been shipped you will receive an e-mail confirming the shipment. If - whatever the reason - you feel that your order has not been received in the proper timeframe, please contact us at service@spreadshirt.com. We kindly ask that should this be the case, you let us know no later than 6 weeks after ordering.

Payment:

Payment options, informatopn and security
We accept Visa, Mastercard, Diner's Club, American Express and PayPal. We also take debit and check cards as long as they are associated with a major credit company like the ones listed above. Payment with check or money order is also possible. Once payment has been received, your order will be sent to production.

All of your personal data will be securely transferred with SSL encryption, so that it cannot be seen by a third party. As an established and trustworthy vendor, Spreadshirt will ensure a secure and reliable payment processing.

Much about The Mutt and our partner Spreadshirt does not use customer data for promotional purposes, except when you have expressly given us your permission. You can change your consent at any time. The necessary data for the business transaction will be saved and within the scope of the order processing will be given to associated companies if necessary. Of course, all personal data will be handled confidentially.

Your Order:

Technical problems with your order
Ordering with works just fine with most browsers (e.g. Mozilla, Internet Explorer, Opera). If you do have technical problems, please check the following points and try again to place an order: - Do you use the latest version of the Flash Player? - Are javascript, cookies and pop-ups activated in your browser? If not, the shop might not be represented properly - Do high security setups of your firewall and your router interfere with the data transfer over the internet? If you continue to experience problems, you may want to try using a different web browser. We recommend using Mozilla Firefox for the best results.

Order confirmation not received
After submitting your order, you will receive a confirmation e-mail. This confirmation is sent within minutes after an order is placed. If you do not receive this confirmation, it is most likely due either to technical problems or an error in your e-mail address (e.g. typo). In this case, please e-mail us at service@spreadshirt.com to let us know that you haven't received your order confirmation e-mail. Be sure to provide us with the full name, e-mail address and street address used in the order as well as the order date.